Shipping
Shipped direct from our Australian supplier. Usually dispatched in 1–3 business days.
Where we deliver
We deliver within Australia. Orders ship directly from our Australian supplier’s warehouse to you.
Delivery cost
Our prices include standard delivery to most metro addresses. Before you pay, we confirm stock and delivery to your postcode. If delivery to your address would cost more, we tell you first and you decide. You won’t be charged anything extra after you pay.
Dispatch and delivery times
Orders are usually dispatched within 1–3 business days after payment. Most arrive sooner, but please allow up to 15 business days (excluding weekends and public holidays). We email tracking details once your order is dispatched.
Small and large items
- Smaller items go by Australia Post and can be delivered to any Australian address, including PO boxes.
- Large or heavy items go by freight. Freight delivers to metro street addresses only (no PO boxes or parcel lockers). Outside metro areas you may need to collect from your local freight depot. We tell you before you pay if this applies.
On delivery day
Delivery is to the front door, ground floor, by one driver. For large items, please help the driver unload. Someone needs to be there to receive freight.
Damaged, lost or wrong items
If your order arrives damaged, doesn’t arrive, or the wrong item turns up, email hello@toolrank.io with your order number (and photos for damage). We deal with the supplier and courier for you.
Undeliverable orders
If a parcel comes back because the address was wrong or freight couldn’t be received, the supplier charges return and re-delivery costs. We’ll tell you the amount before re-sending or refunding.
Changing or cancelling an order
Email us as soon as possible. If your order hasn’t been dispatched yet, we can change it or cancel it with a full refund.
ToolRank is operated by Supen Gotame (sole trader), ABN 90 809 654 273, Sydney NSW. Contact: hello@toolrank.io. Last updated .